Leveraging human potential in an ever-changing environment
Capitalizing on what is possible, helping individuals and teams realize their potential is the heart of coaching. Coaches help people get unstuck from old patterns and think in new ways. Often this involves minimizing negativity and maximizing positivity. Learn the key concepts of coaching you can apply to managing [...]

Cut-backs and layoffs are taking their toll worldwide. Workplaces simmer with negativity and fear. “Optimizing,” or injecting optimism into teams, can lead to an engaged, inspired, and committed, “giving it my best” workforce. Learn how positivity contributes to higher levels of trust, respect, and camaraderie and sustained high productivity.

Sustaining team effectiveness in an ever-changing environment
For customer service teams to consistently deliver excellent results, they need to be well-grounded in their own teaming ability and the defining characteristics of service. The CARE2 model establishes these as Creative/Committed, Adaptable/Accountable, Resilient/Responsive, and Engaged/Empathetic. Developing these qualities allows for sustained team performance, even under constantly changing conditions.